Send the curtains to the laundry for dry cleaning. Remove the chambermaid’s trolley and check it for ant damage and dirt accumulation. Report any damage spotted to the supervisor. Close the doors and handover the keys to the housekeeping control desk. Full window cleaning is usually done monthly or seasonally. Open all the drapes and blinds for letting in the natural light. Keep poolside area and basking chairs clean. Faucets and handles work correctly, no drips or leaks. Spray the air clean spray with signature aroma. All corners and crevices of the furniture and fixtures must be free of dust and debris. Keep the lift door open till the floor and walls are dried completely. Remove any food stains from the carpet using appropriate cleaner. 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The following procedures are to be executed under the super cleaning program accordingly: The super cleaning program will comprise the following cleaning tasks to ensure that the program has been applied professionally and appropriately. Check water quality more than once a week. This site uses Akismet to reduce spam. Hard-sweep the parking floor using street sweeping equipment. Enhanced cleaning procedures: As mentioned above, we considered whether a hotel had published a cleaning policy but did not compare the specifics of these procedures. Clean the carpet area, using vacuum cleaner. Clean the room as previously directed Note: follow the bathroom cleaning procedure. Clear all ashtrays into the trash ensuring no cigarettes are burning. The housekeeping staff contacts the supervisor to make sure whether to service the room. If the call was not answered by the guest after two calling attempts, the room is serviced. The following can help prevent the spread of coronaviruses and protect yourself and your members from becoming infected: 1. wash hands often with soap and water for at least 20 seconds; 2. avoid touching eyes, nose, or mouth with unwashed hands; and 3. avoid close contact with people who are sick. Knock the door with knuckles and announce in pleasant voice, “Housekeeping…”. Wash glasses and coffee mugs in the … Clean and disinfect the telephone devices. The result of sincere as well as faux housekeeping efforts are noticeable. Stock Up on Approved Disinfectants. Hotel Room Cleaning Checklist A hotel’s success in business depends partially on its marketing strategies and partially on reference. Leave the DND (Do not Disturb) rooms undisturbed. Work from top to bottom while cleaning a lift cabin. Scrub and clean the bottom of the pool. The secret to efficient … By the time I finished cleaning the hotel room, I'd worked my calves by stretching onto my tip toes to wipe down the shower, my thighs by squatting to tuck linens into the bed frame, and my abs … Upon your arrival, you’ll have complete peace of mind that the room is clean … Keep the changing room door open when it is not occupied. If the room is still occupied by the guest, place the item such that it is safe as well as visible to the guest. Under this super cleaning program all rooms, service areas and public areas must be included and super cleaned. The tub stopper/strainer mechanisms operate easily and work properly. In there is no answer second time too, open the door with the key. Pick up used glasses, mugs, ashtray, trays, and place them on bathroom platform. Ensure they the soiled linen collected into chambermaid’s trolley bags are sent to laundry. Clear the dustbins near front office desk. Learn how your comment data is processed. Empty ashtrays and rubbish from the guest room and bathroom dustbins into the trash cart of the trolley. The housekeeping staff needs to execute cleaning and maintenance tasks at various places inside the hotel. Park it outside the room such that the linen side faces outside and the room entrance is blocked. All carpeted areas are vacuumed daily, with no dust, debris, stains, spots, burns, threads, bald spots, discoloration, without buckles or wrinkles, and free of visible footprints. Keep any artificial waterfalls or artificial water body clean. Since dirty rooms are one of the most common complaints from guests on travel review … Take the trolley to the assigned duty floor. Cleaning with soap and water reduces the number of germs, dirt, and impurities on the surface. If any guest items are found then deposit it with housekeeping control desk. There are currently no vaccines to protect against human coronavirus infection. Keep the vacuum cleaner and other cleaning apparatus in the room. Scrub and finish the toilet bowl, rim, ring, and hinge. The staff considers the following points while loading chambermaid’s trolley. Professor Mary Louise McLaws, COVID-19 advisor to WHO, recommends a two-step process of cleaning visibly dirty surfaces before disinfecting … The housekeeping staff should follow the SOP given below for entering the guest room. The balcony or the patio are the extensions of the guest room. Remove the guest amenities, curtains, and art pieces from the room. Click Here to Watch Our Free Video onHotel Guest Room Super or Deep Cleaning Procedure. After 2:00 p.m., the Supervisor calls the room to know the guest’s needs. Finding out the proper solution to the question “What is the cleaning procedure for a hotel room” is to bring the room’s perfect cleanliness, thus enhancing the guests’ experience. Save my name, email, and website in this browser for the next time I comment. Some hotels may be more visible in their cleaning procedures as well. Take down blinds and drapes before cleaning windows. Objective: Create a clean and orderly atmosphere in the client’s room 1. Tidy the housekeeping department area by stacking the items at their appropriate places. The efforts of housekeeping speak for themselves. Empty the vacuum cleaner bags and replace them with new ones. Disinfecting kills any remaining germs on surfaces, which further reduces any risk of spreading infection. The same tips for sanitizing a hotel room go for the bathroom. Check for slippery floor area and the pool bottom. In case of checkout room, deposit the left guest items to the floor supervisor. This trolley is filled with the supplies from the housekeeping supplies store at the end of each shift so that the next shift staff can access it immediately. Thanks for the useful information. The Executive Housekeeper will check the cleaning procedure to make sure that all cleaning staffs are assigned with their specific cleaning tasks and the written cleaning procedure has been applied, area by area, up to down and left to right. Check any broken tiles/pipes inside the swimming pool. The parking area needs cleanliness with respect to the following terms −, The gardener or the team of gardeners work to keep the garden looking beautiful. Clean the door tracks appeared on the floor. With many potential travelers unsure whether to travel at all during 2020, hotel brands have scrambled to introduce new cleaning and safety policies. In case of no response, announce the same again. Maintenance of guest rooms: Adhere to enhanced cleaning procedures outlined by the American Hotel & Lodging Association’s Safe Stay Enhanced Industry-wide Hotel Cleaning Standards. Every room has to be entered at least once a day by any housekeeping staff. The SOP for these rooms is as given below. Keeping the rooms in a hotel clean … The Executive Housekeeper will review the Super Clean program report at the end of each month and submit a copy to the Director of Rooms. Medical … The guests who do not want to get disturbed by any housekeeping service tag their rooms with a Do-Not-Disturb (DND) sign. The most important task is cleaning and maintaining guest rooms and guest bathrooms. Sharing your risk assessment. To perform towards guest satisfaction and work productivity together, the housekeeping staff needs to structure the cleaning and maintenance procedures and follow them appropriately. Such as: vacuum cleaners, cleaning cloth, all-purpose cleaner, metal hook, sponge, chrome polish, toilet brush sponge, scrubbing pad and gloves. Sanitize the telephone device, computer key board, and touchpad of the kiosk. Avoiding to underload the trolley that may lead to make unnecessary trips to supplies store. Place the linen for different purpose separately. Replace if soiled. The swimming pool cleaning activity can be conducted in-house by training and employing housekeeping staff; as there could be separate swimming pools such as indoor and outdoor as well as for adults and for children. Add adequate amount of chlorine in the pool water. Clean it by dusting and wiping any stains. The order taker will input information to database to show each cleaning staff’s individual performance. The standard procedures are −, Request a spring-cleaning date the front office desk. Managing risk. Arrangement of appropriate cleaning equipment and enough cleaning tools. Recycle the food wastage in the hotel to prepare organic fertilizer. Replace if required. The parking area takes the load of pollution created by hotel owned vehicles and guests’ private vehicles. The chambermaid’s trolley can be viewed as a large tool box on wheels to aid the hotel housekeeping staff. Carry out the lift cleaning task early morning when the least number of guests are expected to use it. Polish metal, glass, and wood items if required. Wipe properly to remove any unwanted odor and residue. There are various public areas frequented by the hotel guests. This evaluation will be used to monitor individual progress and to identify areas of common weakness between employees to provide necessary training. Housekeeping / HK department Standard operating Procedure in Hotels. Once the maintenance work is complete, remove any residual smell of paint and varnish by airing the room. The SOP is given below. Sweep and mop the flooring of lobby and front office desk area. It is heavily polluted with dirt and dust. The SOP for cleaning the guest bathroom is given below. The CL staff takes great pride in providing spotless rooms to ensure a comfort level you will never forget. Finally, our housekeeping inspector verifies the room meets the CleanStay standards and places the Hilton CleanStay Room Seal with Lysol* protection over the door. Rinse mops in light detergents and hang for drying. Guidance for cleaning and disinfecting a public space, facility, or business to prevent the spread of COVID-19. Check the pool water for contamination daily. All fittings and furniture of the hotel including all artwork, vents, wastebaskets, nightstands, headboards/posts/frames, tables, desks, chairs, sofas, clothes/ credenzas, armories, alarm clock/radios, televisions, telephones; free of dust, dirt, smudges, spots, frayed edges, scratches, discoloration and tears. The vanity, sink, stalls, walls and grouting are free of any debris such as : hair, dirt, dust, streaks, smudges, fingerprints, hard water marks, lime deposit, mold, scum, soap buildup, water spots, residue, discoloration, chips and peeling. In case the guest answers, ask politely when would he like to service the room. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and they’ll keep coming back. Replenish all guest room amenities: tissues, stationery, coffee, tea, sugar and milk. Actions that communities can take to slow the spread of COVID-19. Remove … Call room service for restoring mini bar, glasses, and trays. Fertilizing and manuring the plants as per the schedule. Moreover, becoming knowledgeable in the cleaning procedure also represents a respectful and professional room … Here’s how hotels can effectively clean and disinfect their rooms, lobbies and common areas: 1. Mini-bar is vacuumed and cleaned as required. Replace their lining and keep them as they were. Spray the bathtub, basin, glasses, mugs, and trays with cleaning liquid. The floor supervisor closes the shift formally by ensuring the following points from the attendants −. Empty garbage bags of the chambermaid’s trolley into the garbage receptacle. The AHLA supports 27,000 lodging property members, representing more than 3.2 million hotel rooms across the U.S. among dozens of hotel brands, the organization said. This brings in more revenue to the hotel business. Clean any dirty surfaces using soap and water first, then use disinfectant. The SOPs for cleaning them are given below. The Executive Housekeeper or Assistant Housekeeper will have to ensure that he/she has reviewed and released at least five rooms each working day and record properly the spot checking. Assemble the furniture and place appropriately. Guest Rooms: Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items. steam, hot water and hot air) and requires at least 78°C or 171°F surface … Prepare guest room for cleaning Hits: 52348 SOP - Housekeeping - Restocking bathroom supplies Hits: 34639 SOP - Housekeeping - Servicing guest rooms … Keep the lawn grass in healthy condition by periodic cutting with the help of scarifying machine. The responsible supervisor will review and check the each completed super cleaning program reports thoroughly and ask the room attendant to make necessary rectification whenever required. Public Spaces: Hotels have increased the frequency of cleaning … Once the staff enters the room and starts the housekeeping work, he must −. Start dusting from an extreme inside corner of the room and work outwards. Clean the toilet brushes with hot water for ten minutes every week. Ensure consistent, smooth and polish color condition of the grouting.